Empower your customers with access to relevant data anytime, anywhere
Customer Portal Overview:
Inecom’s Customer Portal is a secure self-service gateway that enables numerous authorised entities from the customer organisation to have access to relevant data and interact with their account information. The data is pulled from the SAP Business One on SAP HANA ERP solution of the business and can be accessed through a standard web browser.
The security system makes sure that the client can only see their own data in SAP as access is given in a secure environment. They can update their address, shipping & billing information, contact numbers, email-ids and maintain it. Consequently, the business can invest their time and money on more productive tasks.
The portal allows customers to place new Sales Orders, check the status of the existing Open Orders, their historical data, Statement of Account, the stock available, and product prices. Many a time, these portals are used by dealers of the business. In such a case, the dealer can see their yearly & quarterly targets with their achievements against the targets.
Transparent communication of data is essential for both, the business and their customers. Customer portals help to reconcile the business data of the two, resulting in good customer relations.
Self-Service Anytime
Customers can simply view and update
their user details such as address,
shipping & billing information, contact
numbers, and email-ids.
Secure Access
Multiple personnel from the
customer organisation have access
with unique usernames and
passwords. They can view only their
own user and transaction
information.
Build your Brand Image
The portal gives you marketing
opportunities since the front-end is
customizable. This allows you to
consistently improve your brand
image.
Integration with SAP Business
One on SAP HANA in real-time:
Data is retrieved in real-time from the
ERP system. This enables customers
to see the latest updated information
about Sales Orders, historical data,
Statement of Account, available stock
and product prices.
Moderate your Expenditure
Since Customers can view and update
information themselves, you don’t have
to print and mail invoices or spend time
on resolving inquiries. This reduces the
material and time required.
Improved Communication &
Satisfaction:
Exchange of accurate and detailed
data as and when your customers require it allows transparent communication of data resulting in customer satisfaction.
Multi-Currency Support
It enables customers from various
countries to make payments, view
reports, balances, invoices with the
pricing in their currency.
Reports
The customer can generate reports like
Sales Order, AR Down Payment
Request, AR Invoice, and Service Call
Report
