Inecom’s Customer Portal is a secure self-service gateway that enables numerous authorised entities from the customer organisation to have access to relevant data and interact with their account information. The data is pulled from the SAP Business One on SAP HANA ERP solution of the business and can be accessed through a standard web browser.
The security system makes sure that the client can only see their own data in SAP as access is given in a secure environment. They can update their address, shipping & billing information, contact numbers, email-ids and maintain it. Consequently, the business can invest their time and money on more productive tasks.
The portal allows customers to place new Sales Orders, check the status of the existing Open Orders, their historical data, Statement of Account, the stock available, and product prices. Many a time, these portals are used by dealers of the business. In such a case, the dealer can see their yearly & quarterly targets with their achievements against the targets.
Transparent communication of data is essential for both, the business and their customers. Customer portals help to reconcile the business data of the two, resulting in good customer relations.