Empower your customers with access to relevant data anytime, anywhere Customer Portal Overview:
Inecomโs Customer Portal is a secure self-service gateway that enables numerous authorised entities from the customer organisation to have access to relevant data and interact with their account information. The data is pulled from the SAP Business One on SAP HANA ERP solution of the business and can be accessed through a standard web browser.
The security system makes sure that the client can only see their own data in SAP as access is given in a secure environment. They can update their address, shipping & billing information, contact numbers, email-ids and maintain it. Consequently, the business can invest their time and money on more productive tasks.
The portal allows customers to place new Sales Orders, check the status of the existing Open Orders, their historical data, Statement of Account, the stock available, and product prices. Many a time, these portals are used by dealers of the business. In such a case, the dealer can see their yearly & quarterly targets with their achievements against the targets.
Transparent communication of data is essential for both, the business and their customers. Customer portals help to reconcile the business data of the two, resulting in good customer relations.
ASP tracks the performance of the company by measuring actuals versus budgets by generating a report that compares for each Geography by each Product Category:
Self-Service Anytime
Customers can simply view and update their user details such as address, shipping & billing information, contact numbers, and email-ids.
Secure Access
Multiple personnel from the customer organisation have access with unique usernames and passwords. They can view only their own user and transaction information.
Build your Brand Image
The portal gives you marketing opportunities since the front-end is customizable. This allows you to consistently improve your brand image.
Integration with SAP Business One on SAP HANA in real-time:
Data is retrieved in real-time from the ERP system. This enables customers to see the latest updated information about Sales Orders, historical data, Statement of Account, available stock and product prices.
Moderate your Expenditure
Since Customers can view and update information themselves, you donโt have to print and mail invoices or spend time on resolving inquiries. This reduces the material and time required.
Improved Communication & Satisfaction:
Exchange of accurate and detailed data as and when your customers require it allows transparent communication of data resulting in customer satisfaction.
Multi-Currency Support
It enables customers from various countries to make payments, view reports, balances, invoices with the pricing in their currency.
Reports
The customer can generate reports like Sales Order, AR Down Payment Request, AR Invoice, and Service Call Report
Pre-Built Dashboards
The customer can track the status of his order, view old and open invoices and generate his own Statement of account at the click of a button.
Inecomโs Web Portals
Vendor Portal
Inecomโs Vendor Portal, linked to SAP Business One on HANA, empowers vendors with a 24ร7 secure access to the data relevant to them in real-time on any web-based browser on the mobile, tablet, i-phone or laptop.
Subcontractor Portal
Inecomโs Subcontractor Portal empowers subcontractors with access to relevant up-to-the-minute data on any web-based browser on the mobile, tablet, iphone, or laptop. This portal is integrated with SAP Business One on HANA.
